OpenServ

Privacy Policy

Effective Date:  July 2026

1. Introduction

Welcome to OpenServ Labs Ltd. (“OpenServ,” “Company,” “we,” “us,” or “our”). We respect

your privacy and are committed to protecting your personal data. This Privacy Policy (“Policy”) explains:


  • What information we collect when you use our services, including any AI-driven tools or

    agents on https://openserv.ai (the “Website”).

  • How we collect, use, disclose, and protect that information.

  • Your rights and choices regarding your personal data.


By accessing or using our Website and services, you agree to the collection, use, and disclosure of your data as described in this Policy. If you do not agree with our practices, please refrain from using our Website or services.

2. Scope and Applicability

  1. Global Reach:

    • UK/EU: We adhere to the UK Data Protection Act, the UK General Data Protection Regulation (“UK GDPR”), and—where applicable—the EU General Data Protection Regulation (“EU GDPR”).

    • United States: We strive to comply with applicable US privacy laws, including the California Consumer Privacy Act (“CCPA”), the Virginia Consumer Data Protection Act (“VCDPA”), and other relevant state or federal privacy regulations.

    • Other Jurisdictions: We make efforts to align with international best practices, but specific local data protection laws may also apply.


  1. Services Covered

    This Policy applies to all data collected through our Website, AI-driven platforms, mobile

    applications (if any), and in electronic communications (email, chat, etc.) between you

    and OpenServ Labs Ltd.


  1. AI Agents / AI-Driven Services

    Our AI tools or agents may process textual, audio, or other data you provide as part of

    our services. Where possible, we utilize privacy-by-design principles, meaning we

    incorporate data minimization and de-identification to protect your personal information.

3. Information We Collect

We may collect several types of information about you, including:


  1. Personal Data

    • Identity & Contact Details: Name, email address, postal address, phone number, and other similar identifiers.

    • Account Credentials: Username, password, or other security details used to

      access our services.

    • Payment & Transaction Data: Billing address, partial payment card details (in accordance with PCI DSS standards), and details of transactions when you purchase or pay for our services.


  1. Behavioral & Usage Data

    • Technical Information: IP address, device type, browser type, operating system, unique device identifiers, and analytics data.

    • Usage Patterns: Details about your visits to our Website or use of our services, including the frequency, duration, and type of usage.

    • Cookies & Similar Technologies: Data collected via cookies, web beacons, pixel tags, and other tracking technologies. (See Section 11 below for more detail.)


  1. Communications Data

    • Correspondence: When you contact us (via email, chat, or otherwise), we store the content and metadata of such communications.


  1. AI Input Data

    • If you interact with our AI tools or agents, we may process the input data (e.g., text prompts, voice commands, file uploads) to perform the requested function. We strive to minimize the retention of user input data and, where feasible, to anonymize or pseudonymize any stored data.


  1. Third-Party Sources

    • Social Media & Single Sign-On (SSO): If you log in via a third-party platform (e.g., Google, LinkedIn), we may collect information from your profile that you opt to share with us.

    • Service Providers & Partners: We may also obtain information about you from reputable third parties, such as payment processors, analytics providers, or marketing partners.

4. Legal Bases for Processing

In compliance with UK/EU regulations (UK GDPR/EU GDPR) and relevant US laws:


  1. Consent: We obtain your consent for certain marketing communications and for

    collecting certain data via cookies (where required). You can withdraw consent at any time.

  2. Contractual Necessity: We process your data to fulfill our contractual obligations to you (e.g., providing you with access to our AI services, processing payments).

  3. Legitimate Interests: We process data to improve our services, detect fraud, maintain security, and market to existing customers, so long as these interests are not overridden by your fundamental rights and freedoms.

  4. Legal Obligations: We may need to process or retain data to comply with our legal or regulatory obligations (e.g., responding to a lawful government request, tax and accounting requirements).

5. How We Use Your Information

We use the information we collect for the following purposes:


  1. Providing Services

    • Operate, maintain, and improve our Website, AI tools, and related offerings.

    • Process payments, fulfill orders, and manage billing.

    • Personalize your user experience based on your preferences and interactions.


  1. AI Model Training & Development

    • In some cases, we may use anonymized or aggregated user data to refine and improve our AI algorithms. This process helps us enhance the performance and accuracy of our services.

    • Where feasible, we employ techniques (e.g., pseudonymization) to safeguard

      personal data used in model training.


  1. Communications & Support

    • Respond to your inquiries, provide customer support, send technical notices, updates, and administrative messages.

    • Notify you about changes to our services, policies, or terms.


  1. Marketing & Promotions

    • Send marketing and promotional content about our products, features, or events that may be of interest to you. We will only do so where permitted by law and will honor opt-out preferences.


  1. Analytics & Improvements

    • Conduct research and analysis to maintain and enhance the quality of our AI services and user experience.

    • Measure user engagement and usage patterns to inform product and feature development.


  1. Legal & Regulatory Compliance

    • Enforce our Terms of Service and other agreements.

    • Investigate and prevent illegal activities, fraud, or situations involving potential threats to our users or the public.

6. Payment Processing

We use third-party payment processors that comply with industry standards (such as PCI-DSS) to securely handle payment transactions. When you make a payment on our Website:


  • Encryption: Your payment details are encrypted and transmitted directly to the payment processor.

  • Data Minimization: We only store the minimum necessary information for transaction records (e.g., transaction date, last four digits of the card, billing address).

  • Liability: The storage and handling of full payment card details rest with these third-party processors, as stated in their respective privacy policies.

7. Disclosure of Your Information

We may share your data in the following circumstances:


  1. Service Providers & Partners

    • Hosting & Analytics: Website hosting providers, AI infrastructure providers, analytics tools.

    • Payment Processors: As noted above, these third parties process payments on our behalf.

    • Marketing & Advertising: Agencies or platforms assisting in delivering promotional content or campaigns.


  2. These partners act on our instructions and are contractually bound to keep your data

    confidential and secure.


  3. Business Transfers

    • In the event of a merger, acquisition, reorganization, or asset sale, your personal data may be transferred as part of the transaction. We will ensure any successor entity honors this Policy or provides you notice of policy changes.


  4. Legal & Regulatory Compliance

    • We may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

    • We may also disclose data if necessary to enforce or apply our Terms of Service or to protect the rights, property, or safety of OpenServ Labs Ltd., our users, or others.


  1. Aggregate or De-Identified Information

    • We may share aggregate or de-identified data that cannot be used to identify you, for marketing, analytics, or research purposes.

8. International Data Transfers

Because we operate globally:

  • Outside the UK/EU: Your data may be transferred to, stored, or processed in a country outside the UK or EU, including the United States.

  • Adequate Safeguards: Whenever we transfer your personal data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent mechanisms, to maintain a similar level of data protection as required under UK/EU laws.

9. Data Retention

We retain personal data only as long as reasonably necessary to:

  • Fulfill the purpose(s) for which it was collected;

  • Comply with our legal, tax, accounting, or regulatory obligations;

  • Resolve disputes;

  • Enforce our agreements.


Where we no longer require your personal data for these purposes, we will securely delete, anonymize, or aggregate it.

10. Your Rights & Choices

Depending on your jurisdiction, you may have the following rights:


  1. Access & Correction: Request access to your personal data and correct inaccuracies.

  2. Deletion & Erasure: Ask us to delete your personal data under certain circumstances.

  3. Restriction of Processing: Request a limitation on the processing of your personal data.

  4. Data Portability: Receive a copy of your data in a structured, commonly used, machine-readable format.

  5. Objection: Object to the processing of your personal data where we rely on legitimate interests or for direct marketing.

  6. Withdraw Consent: Withdraw any consent you previously provided at any time, without affecting the lawfulness of processing prior to withdrawal.


CCPA/US State Privacy Rights (For US Residents)

  • Right to Know: You can request additional details about the categories and specific pieces of personal data we collect, use, and disclose.

  • Right to Opt Out of Sale/Sharing: We do not “sell” personal data in the traditional sense, but if we engage in sharing data for advertising or cross-contextual purposes, you can opt out where required by law.

  • Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.


To exercise any of these rights, please contact us at: [[email protected]]. We will respond

to your request within applicable legal timelines.

11. Cookies & Tracking Technologies

We and our third-party partners use cookies, beacons, and similar tools to enhance user

experience and analyze Website traffic. Types of cookies may include:


  • Essential Cookies: Necessary for core functionality (e.g., session management, security).

  • Performance Cookies: Collect anonymous information about site usage.

  • Functional Cookies: Remember your preferences to personalize experience.

  • Targeting/Advertising Cookies: Track browsing habits and may deliver relevant ads.


You can control or disable cookies through your browser settings; however, blocking certain cookies may affect the functionality or availability of some Website features.

12. Data Security

We deploy appropriate technical and organizational measures to safeguard your personal data, including:


  • Encryption in Transit & At Rest (where applicable);

  • Access Controls and Authentication Mechanisms;

  • Regular Security Assessments & Monitoring;

  • Staff Training on data protection principles.


Despite our best efforts, no system is entirely secure. Any transmission of personal data is at

your own risk.

13. Third-Party Websites & Services

Our Website or AI tools may contain links to or integrate with third-party websites and services, such as social media platforms, external APIs, or plugin providers. We are not responsible for the privacy policies or practices of these third parties. We recommend reviewing their privacy policies before sharing any personal data.

14. Children’s Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal data from individuals under 16. If we learn that we have inadvertently collected such data, we will take steps to delete it promptly.

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we do, we will:


  • Post the revised Policy on our Website;

  • Update the “Effective Date” at the top;

  • Provide additional notice (e.g., email or prominent Website notice) where required by law.


We encourage you to periodically review this page to stay informed of any updates or changes.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us at:


OpenServ Labs Ltd

Attn: Data Protection Officer

Email: [email protected]

71-75 Shelton Street, London, WC2H 9JQ United Kingdom

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